Excluded from digital banking

With more and more of our financial lives moving online, we ask whether some people are getting left behind.

Claire Williamson investigates whether some older people, who struggle with rapidly changing technology or fear losing their money through scams, are being forgotten about, as banks close branches and move online?

Claire hears from people attending a digital skills training session organised by Age UK in East London and Carlos San Juan from Valencia in Spain tells her why he started a campaign for a more humane treatment of older people by Spanish banks.

Producer / presenter; Claire Williamson Image: Euronet ATM machine; Credit: Getty