Is the ticket industry broken?

2023 was a record year of live music, with an all-time high in worldwide ticket sales.

Beyoncé and Taylor Swift’s world tours broke records, however fans trying to get tickets faced big problems.

We hear from musicians, fans and global ticket selling giant Live Nation (of which Ticketmaster is a part) to find out what’s happening, and if it is broken, what is being done to fix it?

Produced and presented by Sam Gruet

(Image: Beyoncé performs onstage during the Renaissance World Tour in October 2023, Kansas City, Missouri. Credit: Getty Images)