Small Hotel, Big Impact: The Secrets to Operating a Boutique Icon

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore how heritage, hospitality, and community-driven experiences are redefining what it means to stand out in a competitive market.

Joining us is Laura Squires, General Manager of Gladstone House. Laura shares how culture, art, and people-first leadership are helping transform one of Toronto’s most historic boutique hotels into a modern hospitality landmark.

Key Highlights

1. Preserving History: Laura explains how Gladstone House balances heritage with modernization.
2. Standing Out in Hospitality: Laura shares what differentiates the hotel in Toronto’s market.
3. The Power of Art and Community: Laura highlights how art shapes the guest experience.
4. Building Hospitality Teams: Laura explains how empowered teams create stronger service culture.
5. Future of Gladstone House: Laura shares the opportunities shaping the hotel’s next chapter.

Special Thanks to Our Partners:

• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at smbfoundation.ca.

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation