Running 10 Dispensaries Is Harder Than You Think

Send us Fan Mail Running a dispensary is more than selling cannabis. Tom Howard talks with Omar Delgado, Ivy Hall's vice president of retail, about the work behind a 10-store Illinois operation: buying power, customer loyalty, staff experience, local relationships and competing as prices change. They compare loyalty programs, talk about what brings customers back, and explain why permission to stay open longer doesn't mean those hours make business sense. They also cover medical access, ope...