Ep192: What do banks need to do in order to remain relevant to customers?

Amit Dua, President, Suntec; Likhit Wagle, General Manager, Global Banking & Financial Markets, IBM Modernising traditional legacy systems offers a structured way for financial services institutions to switch to a customer-centric approach to their business rather than a product-centric view. This may be done through the establishment of a new ‘middle layer’. Robin Amlot of IBS Intelligence discusses the challenges with Amit Dua of Suntec and Likhit Wagle of IBM.