Ep466: Why financial institutions ignore consumerisation as their peril

Carrie Goodman, Director of Financial Institution Management, Compliance Systems Consumerisation is permeating every aspect of digital banking, including compliance. However, compliance, the last step in the consumer journey, is often overlooked. That means no matter how slick the rest of the customer journey has been, it will all be forgotten by those irritated by a clunky compliance journey just as they reach the end of whatever process, account opening, loan, card application, etc., that t...