When You Can't Trust the Face on the Call | A Brand Highlight Conversation with Kevin Surace, CEO of TokenCore

In this Brand Highlight, Kevin Surace, CEO of TokenCore, catches up on a market that has accelerated faster than even his team expected. Biometric-assured identity has gone from the fringes to the core, and the clearest example is the video call: on Zoom or Teams, there is often no reliable way to know whether the person on screen is real, human, or an AI avatar. Surace points to cases where employees wired money because a synthetic version of their boss appeared to ask for it.

That risk is pushing the work outward. Beyond using TokenCore internally, the larger banks are asking how to extend biometric assurance to the customers who move wires, because a phone call no longer confirms who is actually on the line. The goal is to know that it is the right person, on the right domain, within a few feet of the device, and not someone operating from another country.

For security leaders, Surace offers direct advice: start moving off MFA and authenticator apps now, since those methods are being compromised constantly. He acknowledges the change is hard, often for cultural reasons more than technical ones, and suggests starting with admins and the people who touch real data before expanding over roughly a year. The upside, he notes, is that employees tend to welcome it, going passwordless or even ID-less and logging into tools like Salesforce in under two seconds.

This is a Brand Highlight. A Brand Highlight is a ~5 minute conversation that captures a focused idea, update, or perspective from the guest. Learn more: https://www.studioc60.com/creation#highlight

GUEST

Kevin Surace, Chief Executive Officer, TokenCore
LinkedIn: https://www.linkedin.com/in/ksurace/

RESOURCES

Learn more about TokenCore: https://www.tokencore.com

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KEYWORDS

Kevin Surace, TokenCore, Sean Martin, brand story, brand marketing, marketing podcast, brand highlight, biometric assured identity, identity security, deepfake, AI avatar, video call security, MFA, passwordless, FIDO2, CISO, account takeover