Ep 261 - Premium Service With a Language Barrier

Ever felt the electric shock of anxiety when a language barrier stands between you and your customers? We've all been there, and in our latest episode, Joseph and I crack the code on providing top-notch electrical service across any language divide. We kick things off by assessing how our language skills stack up in real-world scenarios, and whether it's our self-confidence or actual customer satisfaction that's taking the hit. Joseph shares a treasure trove of insights, from leveraging langu...