074- Having Tough Conversations with Clients

Topics on this episode:

Update on business in Missouri

Hard Conversations are….hard!

Decide they're worth having

Be direct AND specific

Make eye contact and watch your body language

Watch your language

Offer a solution

Managing your emotions

Be empathetic

Allow for their questions

Have an exist strategy

Plan out the conversation

Main takeaway? It sounds disingenuous, but plan out the hard conversations before they happen as much as you can, to help control your emotions and stick to the story and the facts.

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Other Resources:

Small Business Boss

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