404: Communicating in Stressful Situations

How do you handle stressful situations? From acute to chronic, we encounter all sorts of situations in running our business. As a business owner, we're obligated to not just take care of stressful situations and emergencies, but also communicate and help others through it as well. We break down how to cope with stress in the moment. We give several strategies for effective communication and also how to plan for after the emergency is taken care of.

Main topics:

• Knowing yourself

• Handling the adrenaline

• Be concise

• Listen actively

• Prepare for afterwards

Main takeaway: Planning isn't just for the moment of stress/emergency. It's also for the countless moments afterwards that you have to be ready for.

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