424: Navigating the Unexpected Death of a Client's Pet

How do you deal with a sudden and unexpected death of a client's pet? As pet business owners, we will have client's pets that pass away. We do our best to plan and prepare, but what about an unexpected death? We find ourselves reeling and wondering if we could have done more. We have to continue running our business, while looking for ways to find space and time to recover. On this episode, we walk through the implications at the personal, staffing, and business levels.

Main topics:

• Unexpected death
• Personal impacts
• Staffing considerations
• Business concerns

Main takeaway: When a client's pet unexpectedly passes away, whether we were caring for it at the time or not, we have to control our thoughts around the 'what ifs' or we'll never be able to mourn in a healthy way.

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