482: Dirty Clients, Clean Answers

How do you manage when a client's home is more than just messy? We dive into the challenging world of hoarding and its impact on our business as pet sitters and dog walkers. We explore what hoarding really entails and how it creates unsafe and unhealthy working conditions. From navigating privacy issues to ensuring the safety of the pets and maintaining professional boundaries, we cover the essential strategies for approaching these sensitive situations with gentleness and genuine concern. Join us as we provide practical advice to help you handle even the most difficult environments effectively.

Main topics

• What is hoarding?

• When do you say something?

• What are your moral and ethical obligations?

• When do you report?

Main takeaway: Out of love and concern for the client and their pet, speak up and let them know you're not ok with the conditions of the home.

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