This ex-Scale AI leader built a platform to automatically extracts insights from customer feedback

In this hyperconnected world we live in, it’s easier than ever to send feedback to the companies we patronize. But just because businesses offer more ways to get in touch doesn’t mean they’re poring over every comment. According to a 2020 survey from Productboard, 90% of companies fail to successfully capture feedback from all channels. Learn more about your ad choices. Visit podcastchoices.com/adchoices