MBA796 Is Upselling Scammy? [REBROADCAST]

Upselling: everyone from waiters to electronics sales people do it. But is it ethical? Is it a trick? Is it a way of manipulating a customer into spending money they shouldn't? We think that's up to you! Today we discuss the right ways and the wrong ways to upsell. It's an important topic that we covered in this archived episode from our early days, since gone from the streaming services but rebroadcast here for your convenience. Enjoy!