90 Days Hired, They Stay a Year w/ Jolene Hostal

In this episode, HR veteran Jolene Hostal joins Joel and Chad to discuss how a legacy brand like Stanley Steemer stays "young and vibrant" in a competitive labor market. Managing high-volume hiring for thousands of technicians across 57 corporate locations, Jolene breaks down how modern tech integrations, fast candidate screening, and a strong culture drive their talent acquisition strategy. Mobile-First High-Volume Hiring: Because candidates for cleaning technician roles are constantly on the move, Stanley Steemer uses Paradox’s chatbot ("Maria") to let applicants apply in 90 seconds or less. Open Architecture Tech Stack: Jolene explains choosing Dayforce as their HCM due to its strong API connections, allowing seamless integration with Paradox and background check partners like First Advantage. The "90-Day" Retention Milestone: Highlighting the physical demands of technician roles, Jolene notes that if a technician stays for 90 days, they almost always stay for a full year. Career Progression from the Trucks: The company boasts strong internal mobility—73% of company managers started out as service technicians, proving that entry-level roles can lead to long-term career paths. Keeping the Remote Workforce Connected: Field technicians receive job dispatches, safety updates, and communication through in-van tablets and driver safety monitoring systems.