TCF614: Friday Fails - Customer Conflicts - The Contractor Fight with Tom Reber

Have you ever been in a conflict with a client? If so, how did you handle it? Dan discusses customer conflicts and explains his three-point system to turn customer conflicts into win-win situations.

In this episode, we talk about…

Reasons why some contractors are treated poorly when they have a dispute with a customer
Three methods that can help defuse a conflict with a homeowner:

Showing empathy — listen to them, make them feel important, and understand their pain
Negotiating and coming to a resolution
Having confidence in yourself

Resources:

== Check out Contractor Sales Pros on Facebook. The place to ask questions and share strategies and best practices to help each other get better as salespeople in the construction industry: https://thecontractorfight.com/salespro

== Join us in BATTLEGROUND ==

Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info check out: https://TheContractorFight.com/Battleground

== Get your questions answered and connect with other contractors building stronger businesses in The Contractor Fight: https://thecontractorfight.com/facebook

== Grab the Gear ==

https://gear.thecontractorfight.com/

== Find Us on Social Media ==

YouTube: https://www.youtube.com/c/TomReber

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