TCF798: Effective Customer Service with Michelle Myers from Pink Callers

From The Contractor Fight with Tom Reber Tom Reber

Today’s guest Michelle Myers of Pink Callers, shares insights into setting up an effective customer service function for your business. She discusses the challenges, processes, and intricacies involved in hiring and training for administrative roles.

Pink Callers is an insourcing company that takes over administrative roles like customer service representatives for other businesses. They assign a dedicated employee to each client company to handle tasks like phone calls, emails, orders, etc., without losing accountability or personalization.

In this episode, they discuss:

What does Pink Callers do, and how is it different from the other insourcing companies
Michelle’s upcoming talk at Mile High Profit Summit and what to expect from the talk
Pink Callers’ new 8-minute candidate evaluation tool, “HireBuss”
Tips for contractors to improve their hiring funnel
How outsourcing with Pink Callers can take the stress out of customer service so contractors can focus on growing profits

Resources:

== Pink Callers: https://www.pinkcallers.com/

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