CarMax AVP of Technology, Data & Analytics, Abhi Bhatt on Upskilling Talent and Using Third Party Data to Build Better Customer Experiences

How do you make innovation truly come alive at your organization? For Abhi Bhatt, the AVP, Technology, Data & Analytics at CarMax, innovation is about taking risks, seizing opportunities, and challenging yourself to get a little better each day . Abhi also describes his approach to upskilling teammates across the business, the role of third-party data in delivering better customer experiences, and how culture is helping companies win the war on talent.