ServiceNow’s Vijay Kotu on the Power of Micro-Decisions and Aligning Data Strategy to Business Strategy

Vijay Kotu, SVP of Data and Analytics for ServiceNow, discusses how he is building a high-growth “mathematical enterprise” where frontline workers are empowered to make smarter business decisions with data and AI. He also details the impact of ecosystems within the industry, and why being intentional about analytics use cases is essential.