What to Say the Next Time You're Wrong

We are all wrong sometimes. What matters is what we say next. Most of us reach for one of two reflexes: we defend ourselves, or we fall all over ourselves apologizing. Both turn the moment into something about us instead of the person we hurt. Dale Carnegie wrote about a better way back in 1936, and it still works. Joe and Rya share five simple points to remember the next time it's your turn to say sorry. It's worth learning how to do it right before you actually need it. Thumbnail image "The...