EFTM: NBN's Speed Bump already creating questions

Comparing security software solutions to keep you protected, plus questions about WiFi issues or Internet issues - how to disagnose these? Microsoft Office costing too much - what's a free alternative? Buying a Second hand phone - options for a Samsung and Apple couple on a budget, while on man questions our place on the Global Internet Speed rankings. Doing it thanks to Swann, keeping you safe, and thanks to Vodafone for supporting our dial-in support line!