1368: THIS audit of your company will tell you EVERYTHING! (thanks to my plumber!)

Ever had a customer service experience so bad it made you rethink your own business from the ground up? That’s exactly what happened to Brian this week. In this Solo Sunday episode, he shares the story of a frustrating plumbing fiasco that led to a massive “aha” moment about the difference between customer service and the entire customer experience. Brian reveals how he used a simple call recording and ChatGPT to uncover the hidden friction points most businesses miss—from misaligned website ...