Bonding and Rapport - Part 1

JOIN BLUE COLLAR CLOSER:https://www.skool.com/bluecollarcloser/about BOOT CAMP DALLAS: NOVEMBER 6–7, OMNI AT THE STAR This isn’t a seminar. It’s a Boot Camp. Two days with Brian Burton and Dylan Moya, the man selling $3M+ a year out of one plumbing truck. Live role play. Real objections. Direct coaching. You’ll leave with a sales process you can run Monday morning. General Admission: $1,695 VIP: $2,995Only 14 seats. Includes a private steak dinner and special VIP lunch with Brian Burton and Dylan Moya. Bring your team: Buy 5 General Admission tickets, get the 6th free. Capped at 100 seats. When they’re gone, they’re gone. And our hotel room block has sold out at every Boot Camp, forcing late bookers to stay somewhere else. Book your ticket and room early. In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer. While often overlooked, this portion of a service call is critical to success for all parties. The ability or lack thereof to get on an adult to adult, conversational level with a client will drastically affect the outcome of the call. Bonding and rapport can also be intimidating especially if the customer is hostile or extremely direct. Hosts Brian and Nate provide insight and experience into the importance of these conversations as well as some tips on how to increase your ability to warm up the customer.