Small Business Customer Reviews – Managing the positive and negative – SBS 55

Episode 55 means it’s a perfect time to discuss what your two favorite business geeks have learned from watching Sammy Hagar over the years. You might be surprised to hear the revelations that Shannon and Dave have. Then it’s on to reviews. Every business gets reviews, even those that don’t think they do (someday Dave will learn that every episode matters!). Learn from Shannon and Dave their techniques for how to deal with negative reviews… and also how NOT to deal with them!

Stuff mentioned:

• Sammy Hagar
• Managing by Walking/Wandering Around (MBWA)
• Yelp’s featured reviews
• Google Alerts
• HootSuite

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