The Future of Tech Innovation at TELUS with Hesham Fahmy

In this episode of the CanadianSME Small Business Podcast, we are joined by Hesham Fahmy, Chief Information Officer at TELUS. Hesham has been instrumental in guiding TELUS through a significant digital transformation, incorporating advanced technologies like AI and cloud solutions to enhance operational efficiency and customer service. He shares insights into TELUS’ journey, the impact of AI on customer support, and the ethical considerations of AI deployment. Key Highlights: Hesham describes TELUS’ transition from a traditional telecom to a digital-first, software-centric organization. Discussion on TELUS' development of a GenAI-powered customer support tool. Exploration of how TELUS addresses ethical considerations and data privacy in its AI applications. Hesham offers advice to other business leaders on adopting AI technologies effectively within their operations. Hesham shares exciting future projects and initiatives that continue to position TELUS as a leader in technology and customer service. We thank Hesham Fahmy for his enlightening conversation and for sharing his expertise in driving one of Canada’s leading tech transformations. His insights are essential for anyone in the tech sector or any business leader looking to embrace digital and AI advancements. Shoutout to our sponsors for more information find their links below: RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA Xero: https://www.xero.com/ca/?source=CanadianSME Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.