MBA1396 What Is NPS, and How Can It Improve Your Customer Retention?

What’s your NPS? If you don’t know, you need to find out. Your “Net Promoter Score,” or NPS, is a simple but super-powerful metric for measuring...well, love. Based on a single-question survey, it gives you a snapshot of how much your current customers love your business. That’s all there is to it, but don’t let the simplicity of the equation fool you.