Managing Change Across Modern Financial Operations - with Ajay Swamy of JPMorganChase and Founder of FundLens.ai

Banks can process millions of transactions an hour, yet even routine steps in financial operations still require constant human judgment to hold together. In this episode, Ajay Swamy, Senior Executive Product Director for GenAI Products and Governance at JPMorganChase, and Founder of FundLens.ai, explores why data fragmentation and manual judgment make BFSI workflows hard to run consistently, and what it takes to make AI‑driven decisions explainable enough to trust at scale. The conversation covers evaluating AI for regulated environments, building oversight into agentic systems, and treating trust as something institutions have to engineer deliberately rather than assume. This episode is sponsored by Reindeer. To go deeper on this topic and learn how financial institutions are digitizing paper-based records to unlock usable data for AI, and using alternative data like public web and social signals to enhance risk assessment, download our free PDF report, "AI in Financial Services Executive Cheat Sheet" at emerj.com/fcs1